Job Details

Applications closing on 24 July 2026, 11:59 PMJob Type Contract (Short Term)Full‑Time | Fixed Term (3 Months) | ASAP StartLocation: Kaniva & EdenhopeClassification: Band 8Direct reports: Customer Service Team MembersWest Wimmera Shire Council is seeking an experienced Customer Service Manager to provide short‑term leadership and operational oversight across our frontline service functions.This role is critical in ensuring continuity of high‑quality, customer‑centred service delivery during a period of transition.Based across Kaniva and Edenhope, the Customer Service Manager will lead a multi‑skilled team, strengthen service standards, and drive continuous improvement initiatives that enhance the community's experience with Council.What you'll be doingLeading and managing frontline customer service functionsProviding structured leadership, coaching and performance managementDriving service improvements, innovation and operational efficiencySupporting internal stakeholders to streamline processesContributing to strategic priorities as requiredAbout youYou're an experienced customer service leader with strong people skills, a steady hand, and the ability to quickly build trust and lift performance.You bring a continuous improvement mindset, excellent communication skills, and confidence managing complex, multi‑channel service environments.What you'll bringProven leadership experienceStrong capability in performance management and team developmentExperience improving service processes, systems or digital channelsExcellent stakeholder engagement and problem‑solving skillsRelevant tertiary qualifications (highly regarded)This short‑term role offers the chance to make a meaningful impact, support a committed team, and strengthen Council's customer experience during a key transition period.Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.#J-18808-Ljbffr