Job Details

Salary: $4,578.67 - $5,081.67 Monthly
Location : Victoria, TX
Job Type: Full Time
Job Number: 201400826
Division: Student Services
Department: Advising, Counseling, & Support Services
Opening Date: 12/01/2025

Position Summary
The Advising, Counseling, & Support Services Department is recruiting for a full time Support Services Coordinator. This position is responsible for developing and maintaining partnerships with community-based social services in the support of VC students. Responsible for meeting with students who need social services to remain on track towards their academic and professional goals and make appropriate referrals. Shared responsibility in the establishment and enhancement of support services to students who are experiencing insecurities that are negatively affecting their academic success. This position is supported by a US Department of Education Title V grant ending 3/31/2026, with annual continuation funding after 9/30/2022 contingent on funding availability.

Duties & Responsibilities

• Conduct initial interviews with students seeking Basic Needs assistance to assess, interpret, and make appropriate referrals to on-campus and community support services based on students' situation;
• Provide crisis intervention to students in need and make strong referrals to other agencies and services when necessary;
• Establish and maintain partnerships with local social service agencies and organizations to facilitate effective student support referrals;
• Seeks out opportunities for social services agencies to host on-campus events;
• Manage on-campus student pantry, mini-pantries, and other related tasks, such as seeking out campus and community support, leading student workers, and other efforts to sustain campus needs;
• Track local, state, and national trends and policies related to basic needs;
• Conduct research on resources and grant opportunities;
• Manage budgets, awarding, and reports for Basic Needs grants;
• Maintain partnership with Food Bank and adhere to monthly reporting, annual trainings, and conferences;
• Participate in CARE Team and Campus Safety committees in an effort to provide on-campus and community resource referrals;
• Provide guidance and information to bridge gaps in student success as Foster Care Liaison and Student Parent Liaison
• Maintains and ensures confidentiality of student documents and records.
• Research, develop, and conduct social service workshops for students at the individual and group level;
• Research, develop, and coordinate professional development opportunities for Victoria College's faculty and staff in regards to student needs and trends;
• Assist the Institutional Effectiveness, Research, & Assessment department with data collection and maintenance of accurate database information;
• Participate in professional development opportunities through multiple means, such as on-campus trainings, webinars, and local/state/national professional organizations;
• Performs other related duties as assigned by the Director of Advising, Counseling, & Support Services.

Qualifications

• Bachelor's degree in social work or psychology required. Master's degree preferred.
• Licensed Bachelors Social Worker (LBSW) or Licensed Master Social Worker (LMSW) preferred.
• Minimum of two years' experience working in a related field required, three years preferred.
• Two years of strong customer service experience required.
• Must support and have a clear understanding of the mission of the community college.
• Experience working with in an educational environment and working with a diverse population is preferred.
• Must have excellent interpersonal, oral, and written communication skills.
• Experience with software, including MSOffice, Internet, Banner, and email.
• Ability to accomplish business tasks, meet deadlines, and learn and interpret policies and procedures.
• Sensitivity to diverse populations and ability to handle multiple tasks simultaneously.
• Experience working with state and/or federal grants preferred.
• Bilingual preferred.

Physical Demands

• Exhibit keyboarding skills
• Ability to lift and move materials weighing up to twenty pounds
• Sit or stand for extended periods of time
• Bend, kneel, reach
• Utilize telephone system
• Ability to interact verbally with students

The following benefits apply to all full-time positions scheduled to work 30 hours or more each week. These full-time positions are also eligible to participate in our TRS retirement plan.

Victoria College offers an excellent benefit package for eligible employees that includes group insurance as well as a generous amount of paid time off:

Group Insurance
Health insurance

• Full-time employees: 100% VC paid; employee pays 50% for dependents
• Coverage for the new employee/dependents is effective on the 1st of the month following a 60-day waiting period

Optional benefits - available at group rates

• Coverage for the new employee/dependents is effective on the 1st of the month following hire date
  • Flexible Spending Accounts - health and dependent care
  • Dental
  • Vision
  • Term Life
  • Short and long-term disability
  • Accidental death & dismemberment
  • As an added benefit, Victoria College issues a credit of up to $30 each month to full-time employees to help offset the cost of premiums

Supplemental benefits - offered through Globe Life

Retirement
Participation in the Teacher Retirement System is mandatory (ORP option for eligible employees)

• Currently, the employee contribution is 8.25%. The state and Victoria College, together, contribute 8.25%
• Social security is deducted each pay period
• Payroll deduction for 403-b and 457 deferred compensation plans are available

Other Benefits

• Workers compensation insurance
• Direct payroll deposit
• Tuition waiver for benefits eligible employees and their dependents through age 25
• Use of the Sports Center which includes treadmills, rowing machines, exercise classes, etc.
• Technology training

Paid Time Off

• Vacation for eligible employees (does not apply to faculty positions). Effective 90 days after start date
  • Full-time employees: 80 hours up to 10 years of service then 120 hours for 10+ years of service
• Sick leave
  • Full-time employees: accrues at 8 hours each month
• Developmental and professional leave
• One week at Thanksgiving
• Two weeks for Winter Break
• One week for Spring Break
• Regular holidays
  • Labor Day
  • Martin Luther King, Jr. Day
  • Good Friday
  • Memorial Day
  • Juneteenth
  • Independence Day
• Non-faculty employees get Fridays off during the summer

Note: Applicants who travel over 200 miles round trip will be reimbursed up to $500 for travel expenses according to the travel reimbursement procedure. However, applicants who decline employment offers will not be reimbursed. Travel reimbursements are not processed until after all interviews have concluded and an offer of employment has been extended to and accepted by the candidate selected for hire.