Job Details

Salary: $18.71 Hourly
Location : 902 Victoria Laredo, TX
Job Type: Full-Time
Job Number: FY24-00259
Department: Sheriff's Department
Opening Date: 05/12/2025
Closing Date: 7/25/2025 11:59 PM Central

Job Summary

Reposted: 07/18/2025

This position is responsible for receiving 911 calls and processing dispatch services to other agencies in response to emergency calls associated with dispatch.
Major Duties

• Monitors radio and maintains contact with all units on assignments; monitors safety status and locations.
• Receives and processes 911 emergency and non-emergency calls; determines the nature and location of emergencies.
• Provides guidance to victims and families of victims in emergency situations.
• Operates the Computer Aided Dispatch (CAD) system to enter and retrieve information.
• Receives and processes vehicle registration requests, driving records, and warrant information.
• Enters, modifies, cancels, and clears warrants.
• Monitors assigned building surveillance systems.
• Monitors gate operation to ensure authorized access.
• Perform any other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of relevant federal and state laws and local ordinances.
• Knowledge of county and department policies and procedures.
• Knowledge of National Crime Information Center (NCIC) procedures and rules.
• Knowledge of Webb County streets and roads.
• Knowledge of fire and Emergency Medical Service (EMS) dispatch procedures.
• Skill in multi-tasking.
• Skill in operating phones, radios, and computer programs effectively in stressful situations.
• Skill in planning, organizing, analyzing, decision making, and problem solving.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.
• Skill in dealing professionally with people experiencing all levels of emotions.
• Skill in completing correspondence and administrative reports.
• Ability to communicate orally and in writing in the English language and orally in the Spanish language.

Minimum Qualifications

• Must have a high school diploma or GED from an accredited institution.
• Minimum of one ( 1 ) year of work experience.

Supplemental Information

Complexity/Scope of Work

• The work consists of related dispatch duties. The need to respond to emergency situations contributes to the complexity of the position.
• The purpose of this position is to dispatch personnel in response to emergency and non-emergency calls for service. Successful performance contributes to the department's efficient and effective response to emergencies.

Physical Demands/Work Environment
Occasionally

• Ascending or descending ladders, stairs, scaffolding, ramps, poles.
• Moving oneself in different positions to accomplish tasks in various environments, including tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving to accomplish tasks or moving from one worksite to another.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• Working in low temperatures.
• Working in high temperatures.
• Working in noisy environments.
• Light work that includes carrying objects up to 20 pounds.

Constantly

• Communicating with others to exchange information.
• Repeating motions that may include the use of wrists, hands, and/or fingers.
• Sedentary work that primarily involves sitting/standing.

Other Requirements/Information

• Must possess a valid and current driver's license.
• Drug and Alcohol Policy applies to this job. Pre-employment drug/alcohol testing, Motor Vehicle Record (MVR), and criminal background checks are required.
• This position is covered by Civil Service; therefore, is subject to the Civil Service Rules and Regulations in addition to all other Webb County policies.

Valid Texas Driver's License*
*If the applicant holds an out-of-state license, a State of Texas Driver's License must be obtained prior to employment.
Webb County provides a variety of benefits available to employees.
Please visit the Risk Management website for more details.
The following list of benefits is offered only to benefits-eligible employees in Full-Time positions:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Wellness Program
• Life Insurance
• Ancillary products
• Employee Assistance Program*
• Employee Clinic*
• Vacation and sick leave
  • Accrual rates increase based on years of service
• Sixteen (16) County-observed holidays and four (4) personal holidays
• Retirement benefits (TCDRS)**

*Available to ALL employees
**Available to Permanent Part-Time employees
01

What is your highest level of education?

• Less than High School
• High School Diploma or G.E.D. equivalent
• Some College Hours
• Vocational Certificate
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree or higher

02

Do you have a minimum of one ( 1 ) year of work experience?

• Yes
• No

03

Do you possess a valid and current Texas driver's license?

• Yes, I have a valid and current Texas driver's license.
• Yes, I have a valid and current out-of-state driver's license.
• No, I do not have a valid or current Texas driver's license.

04

Are you a current or former Webb County employee?

• Yes
• No

05

If you selected "Yes" on the above question, please specify department name(s) and date(s) of employment.
06

Please confirm your understanding that if selected as a final candidate for this position, you will be required to provide a high school diploma, a GED certificate, college transcript from an accredited institution, and/or other documentation of achievement (whichever is applicable) prior to being hired. (We highly recommend you begin obtaining documentation to avoid delays in the hiring process if applicable)

• Yes, I understand this requirement and would be able to provide required documentation prior to hire.
• No, I would not be able to provide required documentation.

Required Question