Job Details

Supports Information Services operations hardware and related equipment, which includes installation, day-to-day maintenance, and inventory control. Assists in computer related problem analysis, and contacts outside vendors for additional support when needed. Assistance in the evaluation, selection, development, design, and implementation of operations computer systems used to provide information to managers and end users as necessary. Provides primary technical support for the operations function of the Information Services department; this includes all equipment that the operations function is responsible for. Job Specific:1. Answers telephone calls to triage issues. (EF)2. Assists users with issues that can be dealt with on phone or remotely. (EF)3. Goes to users location to assist with issues that cant be dealt with remotely. (EF)4. Assists in inventory of IT items. (EF)5. Assists members of Technical team when necessary. (EF)6. Assists members of Systems team when necessary. (EF)...Operations Technician, Operations, Technician, Technical Support, Computer, Hospital, Healthcare