Job Details

SUMMARY

The Global Physical Security Operations Center (PSOC) Manager is responsible for delivering effective and efficient security operations and programs across the globe. Managing a team of Regional PSOC Managers in geographically separated facilities, the Global PSOC Manager manages the regional PSOCs on all aspects of operations, including operational effectiveness, audit compliance, staffing, scheduling, supervision, and training in support of global datacenter physical security support. Each regional PSOC operates 24/7 that can include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will have experience leading managers, developing a high performing team, using strong customer service skills, and has the ability to facilitate effective communication internally and externally to perform this job.

ESSENTIAL FUNCTIONS

1. Directly manages the Regional PSOC Managers at locations around the globe, to include all aspects of hiring, coaching, developing, as well as disciplinary actions when required.

2. Leads the global PSOC program, constantly evaluates its operation, and provides recommendations for improvement.

3. Works with stakeholders to identify new initiatives and contributes to the long-term strategy and goals.

4. Monitors physical security operations at designated sites which includes but is not limited to remote sites within a geographical area.

5. Monitors cameras and access control systems covering data halls and entry/exit doors, and dispatches appropriate personnel, as necessary.

6. Participates in the recruitment, selection, orientation, training, development and retention of high caliber personnel to ensure all positions are properly staffed. Supports in the coaching and performance management of staff in accordance with current policy.

7. Plans, directs, and coordinates work. Evaluates and assesses workload, work methods and procedures, and administrative support systems. Meets with staff and management to identify opportunities for improvement, resolve problems, and implement changes.

8. Keeps management informed of major accomplishments, issues, and concerns.

9. Utilizes existing and develops new key performance indicators (KPI), tracking tools, scorecards and reporting methods to enhance security team effectiveness and performance.

10. Reports weekly on PSOC operations; addresses any actual or potential problems in PSOC operation; supports security planning, as requested.

11. Listens to stakeholders and sees to provide highly effective solutions to accomplish goals.

12. Provides input to company initiatives; promptly assists in resolution of human resources and administrative issues.

13. Consistently maintains the documentation and follows standardized procedures to successfully complete unannounced audits. Reviews all event reports and ensures timely notification to appropriate levels

14. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors and authorized company representatives.

MINIMUM QUALIFICATIONS AT ENTRY:

Additional qualifications may be specified and receive preference, depending upon the nature of the position

MINIMUM HIRING STANDARDS:

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English proficiently.
• Must have a high school diploma, secondary education equivalent, or GED.
• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

EDUCATION/EXPERIENCE:

• Bachelor's Degree and four or more years of years of responsible experience in the security industry and/or business management or equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Five years of well documented managerial experience in one or more of the following areas: security operations, service planning, service development or related operational field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Additional relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of education.
• Intermediate computer skills in using Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, and OneDrive) required.
• Professional certifications preferred (CPP, PSP, etc.).
• Experience with responding to Security-related audits a plus

SPECIAL REQUIREMENTS:

• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
• May be required to work overtime without advance notice.
• Required to be available 24 hours a day, 7 days a week (24/7) for security related emergency situations.
• Have a current passport or be able to obtain one.
• Able to travel (international and domestic, as required), occasionally with limited notice.

COMPETENCIES:

• Able to lead a team in analytical planning, critical review, and problem solving.
• Able to maintain awareness of personal safety and safety of others in a variety of situations and conditions, and coach others to do so.
• Able to communicate clearly and concisely, sharing information with a varied audience.
• Knowledge of security operations and procedures.
• Knowledge of operations for a 24x7 monitoring center.
• Knowledge of supervisory practices and procedures.
• Skill in staff supervision, including assigning work and providing training and discipline.
• Able to provide positive direction and motivate performance.
• Capable of learning a variety of security and safety devices and controls.
• Able to track and maintain schedule assignments.
• Able to maintain professional composure when dealing with unusual circumstances.
• Planning, organizing and leadership skills.
• Strong customer service and service delivery orientation.
• Able to interact effectively at various social levels and cross diverse cultures.
• Able to be an effective leader and member of projects teams.
• Able to take initiative and achieve results within constraints of standard operating procedures.
• Able to carry out multiple assignments concurrently.
• Able to adapt to changes in the external environment and organization.
• Able to synthesize and arrive at logical conclusions with input derived from multiple sources.
• Able to determine course of action based upon detailed written instructions.
• Able to use state-of-the-art communication technologies such as Radio Over Internet Protocol (ROIP) Instant
• Messenger (IM) and text messaging.

WORKING CONDITIONS

• Maintaining composure in dealing with authorities, executives, clients, and staff, occasionally under conditions of urgency and in pressure situations.
• Required ability to handle multiple tasks concurrently.
• Able to adjust schedule and working hours necessary to meet operational needs.
• Able to be available 24 hours a day, 7 days a week (24/7) for security related emergency situations.
• May be exposed to or required to handle sensitive and confidential information.
• Computer usage which may include prolonged periods of data entry.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• Frequent sitting, and standing, which may be required for long periods of time.
• Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus